How can I contact you?
You can contact us through any of the following methods:
- Phone: +880 1531 385988
- WhatsApp: +880 1531 385988
- Email: support@inoodex.com
- Email: inoodex@gmail.com
- Website: www.inoodex.com
What are the delivery charges?
Delivery charges are determined based on the order's weight, package size, and delivery location:
- Dhaka Metro: 59 BDT
- Dhaka Sub-Area: 99 BDT
- Outside Dhaka (Sundarban Courier, District Level): 119 BDT
- Outside Dhaka (Sundarban Courier, Upazila Level): 129 BDT
- Outside Dhaka (Home Delivery): 119 BDT
- SA Paribahan Courier (Minimum Charge): 200 BDT
How do I place an order?
Select your desired products from our website and fill in your details on the order page. After completing the order, the product processing will begin, and you can track your order status.
How do I make payment after receiving the product?
You need to pay the remaining amount upon receiving the product. The delivery charge can be paid initially via Bkash.
What is the policy for returning or exchanging products?
If there is any defect after opening the parcel, we will replace or refund it for free, provided the product is returned to us. However, if the product is returned due to personal preference or without reason, the customer must bear the delivery charge.
How can I confirm the delivery time of the product?
We deliver products through third-party courier services. Delivery is usually completed within 2 to 4 days. Please receive the product when the delivery person contacts you.
Where can I find real images of the products?
Real images and videos of all products are available on our Facebook page. Additionally, you can request images or videos from our support team.
What should I do if I notice a defect during product delivery?
If you find any defects, incorrect products, or discrepancies in quantity, call us at 01333105717 between 10 AM and 8 PM in the presence of the delivery person. Returning or exchanging the product after the delivery person leaves can be difficult.
Can I place an order only within Bangladesh?
Yes, currently we only provide delivery within Bangladesh.
Can I change the product after placing an order?
If you want to change the product after placing an order, you need to contact our support team. If the product has not been prepared for shipment, we will make the change.
How do I return a product?
To return a product, you must send it back to us. If the product is defective or incorrect, we will provide a free replacement or refund. However, if the product is returned due to personal preference or without reason, you must bear the delivery charge.
Where and when will my product arrive?
After the shipping process starts, you can track your order status. Delivery typically takes 2 to 4 days.
Can I change the delivery charge after placing an order?
It is not possible to change the delivery charge after placing an order, as it depends on the product and delivery address.
What should I do if I don't receive the product correctly?
If you face any issues or receive an incorrect product, contact our support team quickly at 01333105717 between 10 AM and 8 PM. We will ensure you receive the correct product.
How do I make payment?
We accept online payments. You can pay via Bkash, Nagad, or other digital payment methods. You can also pay upon delivery.
How can I learn more about your products?
You can visit our website to view detailed descriptions and specifications of each product. You can also contact our support team for answers to your questions.
Can I cancel my order?
You can cancel your order before it is shipped. To cancel, you need to contact our support team.
Can I check the product during delivery?
Yes, you can check the product upon receipt. If there is any defect or incorrect product, you must inform the delivery person immediately.
Can I order custom products?
No, we currently do not accept orders for custom products. However, you can order from the products available on our website.
Can my order be sent to a different address?
Yes, you can change the delivery address, but you must contact our support team before the shipment process begins.
What happens if I am not home during delivery?
If you are not home during delivery, the delivery person will contact you and arrange to deliver the product at a later time.
Do your products come with a guarantee or warranty?
No, most of our products do not come with a guarantee or warranty. However, if you encounter any issues, please contact us.
How long does product delivery take?
We typically deliver products within 2 to 4 days. However, delivery time may vary depending on your location and other circumstances.
Can the price of products change?
Yes, product prices may change based on market conditions and stock availability. However, the price at the time of your order will apply.
What should I do if the product does not meet my expectations?
If the product does not meet your expectations, you can return it, but you will need to bear the delivery charge.
Can I order multiple products together?
Yes, you can order multiple products together, and a single delivery charge will apply. However, in some cases, higher delivery charges may apply if the product weight or size is larger.
Can I track my order after completing payment?
Yes, after completing payment, you can track your order status. Our support team will also provide you with a tracking number.
Can I change my order after placing it?
If you want to change the product or address after placing an order, contact our support team before the shipment process begins. Changes are not possible once the process starts.
What payment methods do you accept?
We accept payments via Bkash, Nagad, and other digital payment methods. You can choose the payment method that suits you.
Can I get any special discounts when placing an order?
We occasionally offer special discounts on our website. Subscribe to our newsletter or follow our Facebook page to stay updated.
What types of products do you sell?
We sell various technology products, including electronics and accessories. Visit our website for detailed product information.
Do I need to pay any fees for returning or exchanging products?
If the product is defective or incorrect, you can return or exchange it without additional fees. However, if you return it due to personal preference, you must bear the delivery charge.
What happens if I don’t like the product?
If you don’t like the product, you can return it, but you will need to bear the delivery charge.
What can cause a delay in product delivery?
Product delivery typically takes 2 to 4 days, but delays may occur due to special circumstances (e.g., weather or logistics issues).
Can I purchase products at a showroom?
Currently, we do not have a showroom. Our products can only be ordered online.
What should I do if the product doesn’t work properly?
If the product doesn’t work properly, contact our support team. We will resolve the issue quickly and initiate a replacement or refund process if necessary.
Do I need to pay any additional charges for receiving products?
A delivery charge will be added to your ordered products. There are no additional charges unless you return or exchange a product, which may include a delivery charge.
How can I confirm payment after placing an order?
After completing the order, you will select a payment method. Upon successful payment, you will receive a confirmation message to verify that your payment has been processed.
Where can I find the tracking number for my product?
After payment confirmation, our support team will provide you with a tracking number, which you can use to track your order.
Will I receive an email or message for my order?
Yes, after successfully placing your order, we will send you a confirmation message via email or SMS.
Can I cancel my order?
You can cancel your order before it is shipped. To cancel, you need to contact our support team promptly.
How can I ensure the quality of your products?
We sell high-quality products, and each product is thoroughly tested. You can view real images and videos of products on our Facebook page to get an idea of their quality.
Can I return a product if I encounter issues after receiving it?
Yes, if you encounter issues with the product, you can return it. However, you must send the product back to us, and you will need to bear the delivery charge.
Will I get the exact price of your products?
Yes, you will find the exact price of products on our website. Prices may change based on market conditions, but the price at the time of your order will apply.
Can I see reviews or ratings of your products?
Yes, you can view reviews and ratings for each product on our website. You can also read other customers’ opinions on our Facebook page.
Do you accept Cash on Delivery (COD)?
Yes, we accept Cash on Delivery (COD). You can also make payments online or pay upon delivery.