Return & Refund Policy

We strive to ensure our valued customers enjoy the best quality products and a seamless shopping experience. However, if you are dissatisfied with a product for any reason, you may return it or receive a refund in accordance with our return and refund policy.

Eligibility for Returns

You can return a product for the following reasons:

• You received the wrong product.
• The product is defective, damaged, or non-functional.
• The product does not match its description.

You must contact us within 3 days of receiving the product to initiate a return.

Return Conditions

• The product must be unused and in its original condition.
• All accessories, manuals, and packaging must be intact.
• Products damaged or altered due to use are not eligible for return.
• You may need to provide appropriate proof (photos or videos) for the return.

Return Process

• Step 1: Contact our customer service team.
• Step 2: Provide photos or videos of the product and details of the issue.
• Step 3: Our team will review the return eligibility.
• Step 4: Upon approval, you will be provided with the return address and details.
• Step 5: After the product is returned and verified, the refund or replacement process will begin.

Refund Policy

• If the product is successfully returned, you will be eligible for a refund.
• Refunds are typically processed within 7 business days.
• The refund method will depend on your original payment method.

How Refunds Are Issued

• Bkash/Nagad/Rocket: Refunded to your mobile wallet.
• Bank Transfer: Refunded to your bank account.
• Store Credit/Voucher: You may opt for store credit instead of a refund, which can be used for future purchases.

Replacement Policy

• If you receive a wrong or defective product, you may receive a replacement of the same product.
• Replacements are subject to stock availability.
• If the product is out of stock, you may choose a refund or an alternative product.

Non-Returnable Products

• Used or damaged products.
• Personal care or health-related products (e.g., earphones, batteries, sensors, etc.).
• Custom-made or personalized products.
• Discounted or clearance sale products purchased under special offers.

Shipping Charges and Return Responsibility

• For wrong or defective products, we will cover the shipping costs.
• For returns due to other reasons, the customer must bear the shipping charges.

Other Conditions

• No Cash Refunded After Return: After returning a product, no cash will be refunded directly. If you return a product, you will receive either a replacement or a refund through the original payment method. The refund will be processed based on your payment method and only after the return conditions are met. If the returned product meets the conditions, a replacement product or refund process will be initiated.
• Non-Delivery of Some Products in an Order: If electronicspartsbd.com is unable to deliver a product included in your order, the cost of that product will be deducted from the total order amount. The remaining products will be delivered fully, and the deducted amount will be refunded. Appropriate measures will be taken to ensure product delivery, and any price-related issues will be resolved promptly.
• Supplier’s Decision: Electronics Parts BD sources products from specific suppliers. If a product is defective, the supplier’s decision will be final, and Electronics Parts BD will follow it. If a product is defective, Electronics Parts BD will resolve the issue according to the supplier’s instructions, and you must comply with that decision. In collaboration with our suppliers, we ensure that the products you receive are fully functional, and any issues are resolved quickly.
• Returning Defective Products: If you receive a defective product, you must return it to the Electronics Parts BD office directly or via courier within 3 days. Electronics Parts BD will inform the supplier about the defective product and manage the return process according to the supplier’s decision. We will strive to resolve your return process as quickly as possible.
• Swift Resolution: We always strive to resolve customer issues quickly. If you encounter any problems with our services, you can contact us promptly, and we will resolve the issue as soon as possible. Our customer service team is always by your side and ready to address any issues swiftly.
• Note: Electronics Parts BD reserves the right to modify or revise warranty and replacement policies at any time. In such cases, the decision of Electronics Parts BD will be final, and all customers must comply without hesitation. We aim to ensure that our products and services are of the highest quality and that customer satisfaction is prioritized.
• Different Color of the Same Product: The color of a specific product may vary depending on stock availability, but the model, functionality, and specifications will remain the same. We strive to provide the specified color, but in some cases, a product with a different color may be supplied. This will not affect the product’s functionality or quality in any way.

Note

Electronics Parts BD reserves the right to change or modify the return and refund policy at any time. Customers must follow the latest policies, and compliance with these changes is mandatory. We are committed to making our policies simple, customer-friendly, and hassle-free.